Cancellation Policy

At Slymzy Collection, we understand that customers may occasionally need to cancel an order. This policy explains when and how cancellations are allowed.

1. Order Cancellation by Customer

Orders can be canceled only before they are dispatched.

Once an order has been processed or shipped, it cannot be canceled.

To request a cancellation, customers must contact us immediately with their order number.

2. How to Request a Cancellation

To cancel an order:

Contact our customer support via phone, WhatsApp, or email

Provide your order number and reason for cancellation

Await confirmation from our team

Cancellation requests are subject to approval based on the order status.

3. Refunds for Canceled Orders

If an order is successfully canceled before dispatch, a full refund will be processed.

Refunds are made to the original payment method.

Refund processing may take 5–10 business days, depending on your bank or payment provider.

4. Orders That Cannot Be Canceled

Orders cannot be canceled if:

The order has already been shipped or delivered

The cancellation request is made after dispatch

The product is customized or made-to-order (if applicable)

In such cases, customers may refer to our Return & Refund Policy after delivery.

5. Cancellation by Slymzy Collection

We reserve the right to cancel an order due to:

Product unavailability

Pricing or listing errors

Suspected fraudulent activity

Payment issues

If we cancel an order, customers will receive a full refund.

6. Contact Information

For cancellation requests or questions:

Phone / WhatsApp: 09135431846

Email: Onyinyechigift332@gmail.com